Total Operations Orchestration

Total control.
Across your entire operation.

Flo.w is the AI-powered orchestration software that surfaces what matters, predicts what's coming, and gives transport operations leaders the data-driven decision support to get ahead of disruption, before it costs time, money, or passengers.

400%
Validated annual ROI British Airways · Heathrow Hub · 2025
Heathrow Hub · Live Operations LIVE
09L / 27R T5 T2 T3 T4 09R / 27L BA177 EK001 QF002 VS003 QF001 TUG·14 BUS·22 TWY A CLSD On time ATFM delay Taxiing
D15 87.3% ↑ 2.1pp
D30 94.1% ↑ 0.8pp
Movements 312 today
Alerts 7 active
BA 177
On Stand
LHR JFK
STD 14:35
ETD 14:38 +3
Gate T5‑A12
Reg G‑XWBA
Depart on time · 94% confidence
Active Alerts 7
ATFM slot delay
EK001 · 18 min · Now
Turnaround overrun
BA177 · T5‑B41 · 6 min ago
Crew late to report
QF002 · 22 min delay risk
Hold Status 4 Active
Ground Hold
Now 3
+30 min 5↑
Air Hold
Now 1
+30 min 0↓
Longest: EK001 · 18 min
OTP impact: −2.3pp D15

Trusted by the world's leading aviation & rail operators

British Airways
Heathrow Airport
London Gatwick Airport
IAG Cargo
Qantas
LNER
UK Civil Aviation Authority
Miami International Airport
IAG
Pittsburgh International Airport
British Airways
Heathrow Airport
London Gatwick Airport
IAG Cargo
Qantas
LNER
UK Civil Aviation Authority
Miami International Airport
IAG
Pittsburgh International Airport
Validated Impact

Operations intelligence
that pays for itself

Operational disruption costs every transport business in delays, revenue, and reputation. Flo.w gives aviation, rail, and transport leaders the AI intelligence to get ahead of it, and the validated returns to prove it stacks up commercially.

Converts fragmented live data into coordinated action.

0% ROI
Validated · British Airways · 2025
0K+ mins
Of delay avoided annually
< 6h
Average time to operational decision
Flo.w Software

From real-time awareness
to lasting improvement.

Flo.w is built on four interlocking capabilities, giving your ops team a complete, intelligent picture and the tools to act decisively, learn, and improve.

01 · Sense

Real-time situational awareness

Live airside maps, indoor landside mapping, and schematic process views for baggage and passenger flow: everything visible, in one place, in real time.

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02 · Predict

AI anomaly detection & prediction

Machine learning flags deviations before they escalate. Ground holds, stand conflicts, EU261 thresholds, FDP breaches: all predicted in real time, not reported after the fact.

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03 · Decide

Decision support & NLP

AI-ranked action recommendations with quantified risk and cost. A natural language interface lets you ask your operational data anything, in plain English.

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04 · Reflect

Post-event replay & continuous improvement

Replay operations, investigate root causes, and learn from every disruption. Each event analysed, each lesson applied: operators measure outcomes and keep refining performance, disruption after disruption.

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Case Study

Proven ROI. Not projected.

AI & Machine Learning

Don't just see
the operation.
Understand it.

Flo.w's AI layer transforms raw operational data into ranked decisions, giving your team the right answer before the problem becomes a delay.

Anomaly Detection

Statistical models flag deviations from expected behaviour the moment they occur: stand dwell, taxiway speed, hold patterns, push-back timing.

Predictive Alerts

Know about the ground hold, EU261 threshold, or FDP breach before the clock starts. Flo.w predicts. It doesn't just report.

Decision Recommendations

Ranked action options with quantified risk, cost, and time impact, so controllers can act with confidence, not instinct.

Natural Language Interface

Ask your operational data anything. "Why is stand 54 delayed?" "Show me all ground holds over 10 minutes this morning." Instant answers.

Historical Replay

Navigate to any point in time. Replay the operation exactly as it happened, for post-incident review, training, or root-cause analysis.

Decision Support · Active Recommendations Live
Stand Conflict High
QF001 (SYD→LHR) inbound to occupied T3-A08: ETA 14:47, current occupant departs 14:52
★ RecommendedRedirect to T3-B14 −8 min
Hold short of stand (wait) +6 min
Remote stand T3-P22 +22 min
UK261 Risk Medium
QF009 (MEL→LHR) currently 14 min ground hold: UK261 triggers at 150 min total delay
★ RecommendedPrioritise pushback clearance now Avoids £71k
💬 Natural Language Query
"Show me all ground holds over 10 minutes in the last 2 hours"
3 events detected. QF009: 14 min (taxiway W, stand occupied). EK002: 11 min (runway queue). VS003: 10 min (de-ice queue). Total fuel burn: ~240 kg.
Capabilities

Airlines. Airports. Rail.

Software to connect, predict, and coordinate people, systems and workflows for the best operational response.

01 / Flight & Turnaround Operations

Unify aircraft, crew, and ground-event data. Orchestrate the entire turnaround process to ensure network punctuality.

02 / Penalty Avoidance

Use predictive intelligence to identify flights at risk of regulatory or operational penalties, allowing teams to act before costs escalate.

03 / AI Decision Support

Provide OCC controllers with recommended recovery actions based on operational cost, passenger impact, and crew availability.

04 / Recovery Coordination

Align flight operations, engineering, and airport station teams during disruption with a common operating picture.

05 / Operational Intelligence

Query your operation using natural language, replay incidents for root-cause analysis, and continuously improve performance.

Flo.w Airlines: airline operations intelligence
Flo.w Airlines on mobile

01 / Unified Operations

Orchestrate aircraft, passenger, baggage, and vehicle data into one live operational view. Ensure terminal and airside teams are working from the same picture.

02 / Global Situational Awareness

Move beyond simple mapping. Monitor the movement of assets, people, and baggage across the entire airport footprint in real time.

03 / Predict Disruption

Use AI to identify emerging risks, from baggage system congestion to stand conflicts, before they impact the operation.

04 / AI-Assisted Decision Support

Turn live data into ranked recommendations. Help airport control teams evaluate response options based on operational impact and resource availability.

05 / Coordinate Response

Keep airport operators, airlines, and ground handlers aligned during disruption through a shared orchestration layer.

Flo.w Airports: airport operations intelligence

01 / Network-wide Operations

Bring trains, stations, assets, and passenger movement into one orchestration layer.

02 / Delay Propagation

Identify where minor delays will escalate into network-wide disruption using AI-driven predictive modelling.

03 / Service Recovery

Support controllers with recovery options that minimise passenger impact and reduce operational costs.

04 / Control Room Coordination

Keep network control, fleet, and station teams synchronised during incidents.

05 / Performance Analysis

Monitor punctuality, dwell time, and asset health in real time to improve long-term network resilience.

Flo.w Rail: real-time operations intelligence
What ops leaders say

Trusted by people who
can't afford to be wrong

Emu Analytics' software allows us to reduce any inconveniences to our customers and ensure our teams have the right information at the right time to make critical decisions.

RA
Richard Anderson
Director of Global Operations · British Airways

The insights provided by the Flo.w platform are helping us to run our business more efficiently and, most importantly, improve results for our customers.

CM
Carly Morris
Head of Innovation · IAG Cargo

Flo.w enables the identification of recurring delay patterns, allowing teams to focus on systemic issues rather than isolated, one-off events. This supports a shift from reactive delay management to proactive performance improvement.

PD
Performance Delivery Manager
UK inter-city rail operator
Insights

Intelligence for ops leaders

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Ready to see it?

Every minute costs money.
Make the right call.

See how Flo.w gives your operations team the real-time intelligence and AI decision support they need, before the delay happens, not after.

Or email us at info@emu-analytics.com